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Terms of Service

Last updated 1 September 2026Applies to Mailivy AB and its apps

The short version

You own your email. We store it and deliver it, and that’s all we do with it.
Free accounts stay free. Paid plans renew until you cancel, and you can cancel any time.
Don’t use Mailivy to send spam, malware or anything illegal.
If you’re a consumer in the EU, your consumer rights always come first.
If we change these terms, we’ll email you 30 days beforehand.
This summary isn’t legally binding. The full text below is.

1Who we are

In shortMailivy is run by Mailivy AB, a Swedish company, and these terms are the agreement between us.

Mailivy is provided by Mailivy AB, a company registered in Sweden (org. nr 559421-0187) with its registered office at Sveavägen 44, 111 34 Stockholm, Sweden. In these terms, “Mailivy”, “we”, “our” and “us” mean Mailivy AB, and “you” means the person or organisation using the service.

These Terms of Service (the “Terms”) cover the Mailivy email service, our apps for iOS, Android, macOS, Windows and the web, the website at mailivy.com, and any support we provide (together, the “Service”). Our Privacy Policy, Cookie Policy and Acceptable Use Policy form part of these Terms.

2Accepting these terms

In shortBy creating an account or using Mailivy, you agree to these terms. You need to be at least 16.

By creating an account, or by using any part of the Service, you agree to be bound by these Terms. If you don’t agree, please don’t use the Service.

You must be at least 16 years old, or the age of digital consent in your country if that is higher, to create an account. By using the Service you confirm that you meet this requirement and are legally able to enter into this agreement.

If you use Mailivy on behalf of a company, school or other organisation, you confirm that you have authority to accept these Terms for it, and “you” includes that organisation. A Business plan may also be covered by a separate written agreement; where the two conflict, the written agreement applies.

The current version of these Terms is always available at mailivy.com/terms.

3The service

In shortMailivy is private email with screening, sorting and aliases. We work hard to keep it running, but no online service can promise 100% uptime.

Mailivy provides email accounts with an @mailivy.com address or your own domain, together with features such as the Screener, automatic sorting, aliases, tracker blocking, import tools, and access through our apps and standard IMAP and SMTP clients. The features available to you depend on your plan, as described on our pricing page.

We aim to keep the Service available around the clock and publish its status in our Help centre. We don’t guarantee uninterrupted or error-free operation, and we may need to pause the Service briefly for maintenance, security updates or reasons outside our control. When planned maintenance is likely to affect you, we’ll tell you in advance.

From time to time we may offer early-access features. These are clearly labelled, may change or be withdrawn, and come without the service commitments that apply to the rest of Mailivy.

We may improve, change or retire features. If a change materially reduces what your paid plan includes, we’ll give you at least 30 days’ notice, and you may cancel and receive a pro-rata refund of any prepaid period.

4Your account

In shortKeep your sign-in details safe. Because your mail is encrypted with your password, losing both your password and your recovery phrase can mean losing access to older messages.

You agree to give accurate information when you create your account and to keep it up to date. You may hold one free account per person; additional addresses are available as aliases or on paid plans.

You are responsible for keeping your password, passkeys, app passwords and recovery phrase secure, and for all activity under your account. Tell us promptly at support@mailivy.com if you believe someone else has accessed it.

Mailivy uses zero-access encryption: stored messages are encrypted with keys derived from your password, and we can’t decrypt them. If you lose both your password and your recovery phrase, we can restore access to your account but not to messages stored before the reset. Please keep your recovery phrase somewhere safe.

Free accounts that aren’t signed in to for 24 months may be closed. Before that happens, we’ll send two warning emails to your recovery address, at least 30 days apart.

Don’t sell, transfer or lend your account to anyone else. If several people need Mailivy, Plus includes family sharing for up to 5 people and Business includes shared inboxes.

5Your content

In shortYour emails, contacts and files belong to you. We only handle them to run the service for you.

Everything you send, receive, store or upload through Mailivy (“Your Content”) remains yours. We claim no ownership of it.

You give us a limited, worldwide, non-exclusive, royalty-free permission to store, process, copy and transmit Your Content only as needed to provide, secure and support the Service for you—for example, to deliver a message you send, sort incoming mail, keep encrypted backups or import mail you ask us to import. This permission ends when Your Content is deleted from our systems, as described in section 14.

We don’t sell Your Content, use it to target advertising or share it with third parties, except as described in our Privacy Policy or where the law requires it.

You confirm that you have the rights needed to send and store Your Content, and that it doesn’t break these Terms or the law. If you believe material sent through Mailivy infringes your rights, write to legal@mailivy.com with details of the material and where it appears, and we’ll act on valid notices promptly.

6Acceptable use

In shortUse Mailivy for real communication. Spam, scams, malware and illegal content aren’t allowed.

You agree to follow our Acceptable Use Policy. In particular, you must not use the Service to:

  • send unsolicited bulk or commercial email, or email purchased or harvested address lists;
  • send phishing messages, malware or other harmful code;
  • impersonate another person or organisation, or disguise where a message comes from;
  • harass, threaten or abuse anyone, or share content that sexually exploits minors;
  • infringe anyone’s intellectual property, privacy or other rights;
  • access accounts, systems or data without permission, or get around our security measures or sending limits;
  • scrape the Service, create accounts by automated means, or resell access to Mailivy without our written agreement;
  • break any applicable law, including export control and sanctions laws.

We may limit, suspend or close an account that breaks these rules or puts other users or the Service at risk, as set out in section 14.

7Domains, aliases and shared plans

In shortIf you connect a domain or share a plan, you’re responsible for the domain and for how the people on your plan use Mailivy.

You may only connect domains that you own or are authorised to use. You are responsible for your domain registration and DNS records. If a domain lapses or its records change, mail to that domain may stop being delivered.

Aliases forward mail to your inbox and can be switched off at any time. Addresses and aliases on @mailivy.com are licensed to you for as long as your account is active. To protect people from impersonation, we never reassign a deleted @mailivy.com address to someone else.

On Plus family sharing and on Business plans, the account owner or administrator can invite and remove members, and on Business can manage members’ accounts. The owner is responsible for making sure members accept and follow these Terms.

8Plans, trials and payment

In shortPaid plans are billed in advance and renew automatically until you cancel. We’ll warn you 30 days before any price change.

Mailivy Free costs nothing. Plus costs $4 per month, or $3.20 per month billed yearly. Business costs $7 per user per month, or $5.60 per user per month billed yearly. Current prices are always shown on our pricing page and at checkout.

Paid plans are billed in advance for each monthly or yearly period and renew automatically at the end of each period until you cancel. We’ll email you a reminder before a yearly plan renews.

Plus includes a 30-day free trial for new subscribers. If you cancel before the trial ends, you won’t be charged. If you don’t, your plan starts and the first period is charged.

Payments are handled by our payment processor, and we never store your full card number. Prices include VAT where applicable; for business customers, taxes may be added based on your location and VAT status.

If we change the price of your plan, we’ll email you at least 30 days before the new price applies, and you may cancel before it takes effect. If a payment fails, we’ll retry and let you know. If it still hasn’t gone through after 14 days, your account moves to the Free plan: your mail is kept, and paid features are paused until payment is made.

9Cancellations and refunds

In shortCancel any time. Yearly plans cancelled within 30 days are refunded in full, and EU consumers have 14 days to change their mind about any new plan.

You can cancel a paid plan at any time from Settings → Plan. Your plan stays active until the end of the period you’ve paid for, and you won’t be charged again. Your mail stays in your account, and you can keep using Mailivy on the Free plan.

Yearly plans cancelled within 30 days of purchase, including an automatic renewal, are refunded in full. After 30 days, the remaining period of a yearly plan isn’t refunded, except where this section or the law says otherwise.

Right of withdrawal. If you are a consumer in the EU, EEA or UK, you may withdraw from a new paid subscription within 14 days of purchase by cancelling in Settings → Plan or writing to support@mailivy.com. We’ll refund you in full within 14 days of your request.

Monthly plans aren’t otherwise refunded for part-months. Refunds are paid to the original payment method.

10Our intellectual property

In shortThe Mailivy software, name and logo belong to us. You’re welcome to use the apps, but not to copy or rebrand them.

The Service, including our software, apps, designs, text, graphics and the Mailivy name and logo, belongs to Mailivy AB or our licensors and is protected by intellectual property laws. These Terms don’t transfer any of these rights to you.

While your account is in good standing, we grant you a personal, limited, non-exclusive, non-transferable and revocable licence to use the Service and to install our apps on devices you own or control, for the purposes these Terms allow.

You must not copy, modify, distribute, sell or lease any part of the Service, or reverse engineer it or attempt to extract its source code, except where the law expressly allows it. You may not use the Mailivy name or logo in a way that suggests we endorse you without our written permission.

Some components are open-source software licensed under their own terms, which are listed in the apps. If you send us feedback or suggestions, we may use them freely and without obligation to you.

11Privacy and data protection

In shortWe collect as little as we can, and our Privacy Policy explains exactly what and why.

Our Privacy Policy explains what personal data we collect, why, how long we keep it and what your rights are. Mailivy AB is the controller of the personal data processed to provide your account. Our use of cookies is described in our Cookie Policy.

EU, EEA and UK users. We process personal data in line with the General Data Protection Regulation (GDPR) and Swedish data protection law. You have the right to access, correct, delete and export your data, to restrict or object to processing, and to withdraw consent at any time. You can also complain to the Swedish Authority for Privacy Protection (IMY) or your local data protection authority. Our Data Protection Officer can be reached at privacy@mailivy.com.

California residents. Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, you have the right to know what personal information we collect, to delete and correct it, and not to be discriminated against for exercising these rights. We do not sell personal information or share it for cross-context behavioural advertising.

Business customers. When you use a Business plan to process personal data about other people, such as your staff, we act as your processor under our Data Processing Agreement, which is available on request.

12Our responsibility to you

In shortWe do our best, but the service is provided “as is”, and our liability is limited to what you paid us in the last 12 months—unless the law says otherwise.

We provide the Service with reasonable skill and care. Beyond that, and to the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Delivery of a message also depends on the recipient’s mail provider, so we can’t guarantee that every message will arrive.

To the extent the law allows, Mailivy AB is not liable for indirect or consequential loss, such as loss of profit, revenue, business or goodwill, or for special or punitive damages. Our total liability to you for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim, or $100 if you use the Free plan.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, for gross negligence or wilful misconduct, or any other liability that cannot be limited by law. Nothing in these Terms affects your statutory rights as a consumer under Swedish or EU law.

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, pandemics, war, terrorism, government action, power or network failures, or attacks on our systems that we could not reasonably prevent. We’ll do what we reasonably can to limit the effect on you.

13Indemnity

In shortIf you use Mailivy for an organisation and your misuse leads to a claim against us, your organisation covers it. This doesn’t apply to consumers.

This section applies only if you use the Service for business, professional or organisational purposes. It doesn’t apply to consumers.

You agree to defend and indemnify Mailivy AB against claims, losses and reasonable costs, including legal fees, arising from (a) Your Content, (b) your use of the Service in breach of these Terms, or (c) your breach of the law or of a third party’s rights. We’ll tell you promptly about any such claim, let you control its defence where appropriate, and cooperate reasonably. We may take part in the defence with our own counsel at our own expense.

14Suspension and closing accounts

In shortYou can delete your account whenever you like. We only suspend or close accounts for good reason, and we’ll usually tell you first.

You can delete your account at any time from Settings → Account. We permanently erase your mail and account data within 30 days, and from encrypted backups within 90 days. Before you go, you can export your whole mailbox as .mbox files and your contacts as .vcf.

We may suspend or close your account if you seriously or repeatedly break these Terms or the Acceptable Use Policy, if the law requires it, or if your account puts other people at risk. Except where it would be unlawful or harmful, we’ll tell you the reason in advance and give you a chance to respond. You can appeal any decision by writing to abuse@mailivy.com.

If we ever decide to shut down Mailivy, we’ll give you at least 6 months’ notice, keep export tools available throughout, and refund any prepaid period that runs past the closing date.

Sections that by their nature should continue after your account ends, including those on intellectual property, our responsibility to you, indemnity and disputes, will continue to apply.

15Disputes and governing law

In shortTalk to us first. Swedish law applies, but as a consumer you keep the protection of your local law and courts.

If you have a complaint, please contact us first at legal@mailivy.com. We’ll try to resolve it with you informally within 30 days of receiving your message.

These Terms are governed by the laws of Sweden, excluding its conflict-of-law rules. Disputes are decided by the Stockholm District Court (Stockholms tingsrätt) as the court of first instance. If you use Mailivy for business, you agree that this court has exclusive jurisdiction.

If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in your local courts. We don’t require consumers to use arbitration or to give up the right to take part in a collective action.

Consumers may also refer a dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, arn.se. We take part in ARN proceedings.

16Changes to these terms

In shortIf we make a meaningful change, we’ll email you 30 days before it takes effect.

We may update these Terms to reflect changes to the Service, the law or how we operate. If a change is material, we’ll email you and show a notice in the apps at least 30 days before it takes effect. Minor changes, such as clarifications or corrected typos, take effect when we publish them.

The “Last updated” date at the top shows when these Terms last changed. If you keep using the Service after a change takes effect, you accept the updated Terms. If you don’t agree, you can close your account before the change applies, and we’ll refund any prepaid period that remains.

17General terms

In shortThe usual housekeeping on how this agreement fits together.
  • Entire agreement. These Terms, together with the policies they refer to, are the entire agreement between you and us about the Service.
  • Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
  • No waiver. If we don’t enforce a right straight away, we can still enforce it later.
  • Assignment. You may not transfer your rights under these Terms. We may transfer ours to a company that takes over the Service, for example as part of a merger or acquisition, as long as your rights are not reduced. We’ll tell you if this happens.
  • Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
  • Electronic communications. We may send notices to your Mailivy address or your recovery email, and these meet any legal requirement for written communication.
  • Headings and language. Headings are for convenience only. These Terms are written in English; if we provide a translation, the English version prevails to the extent the law allows.

18Contact us

In shortQuestions about these terms? Write to us and a person will reply.

Mailivy AB, Sveavägen 44, 111 34 Stockholm, Sweden. Org. nr 559421-0187.

Questions about this document?
Write to legal@mailivy.com, or Mailivy AB, Sveavägen 44, 111 34 Stockholm, Sweden.
Email legal team